Frequently Asked Questions

1. You have requested the services set out in the attached Quotation (Services) and you agree and accept our Services are provided to you pursuant to these Terms and Conditions (Terms).
2. The Quotation is valid for 30 days.
3. You accept our Terms by confirming that you accept the Terms.
4. If the Services are accepted in a quote and a booking is confirmed, you must inform us 72 hours prior to the booking date if you wish to cancel or change to a lower value service, due to change of mind. If this is not done within 72 hours of the booking, you are liable for 100% of the fees of the Quotation.

No deposits are taken at the time of quote acceptance and confirmation of booking. In accepting a quote you agree to the following cancellation terms, which apply to both one-off and fixed frequency bookings:

1. 2 weeks notice or more: $0 cancellation fee applies.
2. 7 business days to 2 weeks notice: 50% of total service fee applies.
3. 48 hours to 7 business days notice: 80% of total service fee applies.
4. 24 to 48 hours notice: 100% of total service fee applies.

Note: if a recurring booking is cancelled or delayed, your next clean may increase in price due to the delay in the agreed booking timeframe.

1. We agree to perform the Services with due care and skill.
2. As part of the Terms, we will provide professional cleaning Services.
3. We will take care of your property during the course of cleaning.

1. In accepting this Quotation, you accept that the nature of cleaning involves working with surfaces of varying nature and quality. During the process of cleaning, the surface we are working on may change texture, discolour or reveal previous history. Whilst we ensure due care in the process of cleaning, we cannot be held liable for damage to surfaces that have pre-existing issues (for example windows not being weatherproof sealed, wood that is rotten, or paint that is peeling).
2. You must ensure that all windows are completely closed.
3. When working on properties, it is possible that water may seep through a tiled roof — for example where tiles have not been laid correctly, flashings have not been sealed completely, or there is debris underneath the tiles.
4. When washing the exterior of your property, you may have plant or external light fittings which have not been correctly fitted out despite being IP65 rated or above. In this instance we cannot be held liable should water ingress into these areas. If you have any concerns, advise us in advance and we will adjust our work accordingly.
5. We take due care around lights, speakers and electronic fittings, but water may ingress where these are not completely sealed. We cannot accept liability should this occur if you have not advised us of these areas prior to commencing work — for example flashing under eaves, window frames, roof cavities, pool plant equipment or HVAC equipment.
6. You must cover any delicate plants, ponds, vegetable or herb gardens prior to our Services. We recommend you also consider your neighbour’s garden if we are working close to it, and notify them so they can take responsibility for it.
7. If you are reliant on tank water, inlet downpipes to the tank must be removed or inlets blocked off by you, to ensure no chemical enters the tank.

1. The treatment will brighten the colour and texture of external paint or render, and ensure mould and lichen spores are killed, resulting in surfaces being cleaner for longer.
2. If you have any raw timber on your home, the treatment may mark or stain it. Please advise us so we can work around the area by covering it or not using the treatment there. If you do not advise us, we will not be held liable for any damage.
3. If you have recently oiled, stained or painted any exterior surfaces, please let us know, as the application may affect these surfaces if not completely cured or dried.
4. Should you choose to opt out of using Mould Treatment, we will need to prepare a new Quotation.

1. The Customer must pay all Fees within 7 days of the date of tax invoice, unless agreed otherwise.
2. If you do not pay a tax invoice after 7 days of the due date, you become immediately liable to pay us all money owing, and we have the discretion to charge interest on that amount from the due date until payment at the rate of 2% per month for our administrative fees.
3. If tax invoices are unpaid after 7 days of the due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debt, and the right to commence legal proceedings for any outstanding amounts owed to us.
4. You must pay all costs and debt collection expenses incurred in exercising our rights of recovery from you, and indemnify us against any losses resulting from the default.

1. You have rights under the Competition and Consumer Act 2010 (Cth) relating to the provision of services by us to you (Statutory Rights).
2. Except for your Statutory Rights, all material and work is provided to you without warranties of any kind, either express or implied, and we expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.
3. If you are a consumer as defined in the Competition and Consumer Act 2010 (Cth), we guarantee that the Services we supply to you are rendered with due care and skill and fit for the purpose that we advertise. To the extent we are unable to exclude liability, our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, refunding to you the amount you have paid us for the Services to which your claim relates.
4. You are liable for and agree to indemnify and defend us, and hold us harmless, for and against any claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from any breach of these Terms.
5. This clause will survive termination of these Terms.