Residential FAQs
Our core service areas are Metro and Regional areas of Melbourne, VIC. However, we can also service outer areas (travel surcharges may apply).
Check out the map below for our service areas.
We operate Monday to Friday, and can accommodate to Saturdays bookings if required due to a deadline or event if we are fully booked during the week.
We accept bank transfer, and debit or credit card payments.
In most cases, we do not require a deposit. Your invoice will be issued on completion of job.
Full payment must be made within 7 days, unless agreed otherwise.
Absolutely! We provide impressive discounts on quotes when you include multiple services.
We do majority of the work for you. However, there are a few things you need to have ready to go, before we arrive!
Don’t worry – all of this includes in your quote for your convienence.
1. Sensitive Items or Items resticting access
We ask that you move all items that may be sensitive to water/chemical so that we can work around your property. This includes furniture, pots/plants, ornaments that may be hanging on the walls etc.
If you are unable to do this, we may have to charge to assist & clear the space but our team is not able to move heavy items and or liable if items are damaged in the move. We trust you appreciate this clarity up front so you can prepare your space for the clean.
2. Parking Required
We require parking onsite to complete services, as we use equipment / machinery and tools during the course of the booking.
Permit zone area: If street parking is in a permit zone, we will require parking permits for our team (likely 2 or more if available)
No Driveway Properties: Should you not have a driveway we ask that you park your vehicles on the road to save us some space. We would need a 8-10m length of on street parking (approx. 2.5 car lengths).
Communal Driveway Properties: If you are in a unit using a shared driveway, our vehicle & trailer will likely block access to the lower units. We ask that you please notify your neighbours as once we park the trailer cannot be moved.
3. Spare Roof tiles
If your booking includes any work on a tiled roof clean, we ask that you have a minimum of 8-12 spare tiles on hand.
At times, some older tiles may crack in the process of cleaning. We can replace them for you on the spot.
We only require access to Mains Power & Water, and Parking for us to be able to complete the work.
If you are on Tank Water, we will need assess the pump flow to ensure our machines will receive adequate flow.
The answer is no! Our team is able to complete your booking without you being home – in fact, majority of our clients aren’t home at time of booking.
You just need to ensure we have access to the applicable exterior service areas of your property (front, back, sides). And ensure we have access to power & water.
Note: If we are completing internal windows as apart of your booking, please ensure we have access to the internal property via codes or keys.
We provide Job Completion Reports to our clients, which includes before and after images of services completed.
We even include any FYI maintenance notes about your property that our team have noticed while onsite for your convienience.
Yes! Many of our clients are engaged in a fixed frequency booking with us. We simply contact you when your services are next due to confirm a booking time that suits.
Areas of your property like gutters, or solar panels need to be cleaned reguarly to ensure they’re working for your property efficiently. If they’re not, you may be in risk of premenant property damage and run into emergency situations with water damage.
External areas such as facades, external windows, and roofing should be regularly cleaned to assist in street appeal and general upkeep.
We offer maintenance cleans in the frequency of: Annually, Six Monthly, Quarterly, Two Monthly, and Monthly.
Our maintenance cleans include discounted pricing, due to the recurrance and regular maintenance of the area being cleaned.
- More competitive pricing
- Maintain your property
- Prevent damage & emergencies
- Leave it to the experts
- Set & forget fixed bookings
Short answer is no. We can provide a price indication/estimate, however every property size, access points, and depth of clean is different which means our service timeframes onsite and prices differ slightly.
How great are online systems nowadays! Majority of our quoting is completed remotely via your online form, and property mapping platforms.
There are times we require an onsite visit to finalize a quote to ensure accuracy. We will be in touch to request a site inspection, if this is required.
On certain properties, a lift may be required. If this is the case, we will advise.
We do all of the work for you to make these arrangments – and charge no extra fees to do so.
Our site team are fully trained and we pride ourselves on our team keeping safety at the forefront of their minds at all times.
We are fully Insured (Workcover & Public Liability), licensed (WPC, White Cards, Police Checks, Working with Childrens Checks), and vaccinated!
Our team use commercial equipment and tools to efficiently, and thoroughly get the job done! We have extensive knowledge, know-how and experience!
In height related services, our team use harnesses and anchor points to ensure safety of staff and your property.
- Fully Insured
- Safety measures to keep your property safe
- Safety & Height Equipment
- Workcover Insurance
- Police Checked Staff
- Vaccinated Staff
- Lift & Working at Heights Licensed Staff
If you are having your house washed and you know there are areas in windows/doors/garage, we ask that you place down towels / sheets. It’s hard for us to know where leaks may occur internally. If you are able to be home, it can be helpful in terms of checking any water ingress.
Abolsutely! We are an NDIS approved provider and work with many NDIS and TAC Clients.
We have the appropriate processes in place to abide by the NDIS requirements and guidelines.
Correct hourly rate is detailed in the invoice
Invoices are sent to the appropriate accounts contact
Plan support number is included on invoices
Staff onsite are fully vaccinated
Bookings are sorted & scheduled in advance
All staff are police checked
Below is the information we need from you to be able to provide a quote for an NDIS Applicant. You can do this via our online contact form.
NDIS Client
- Participant Name & NDIS No.
- Direct Phone Number
- Direct Email Address
- Site Address
- Images of property area to be cleaned
Plan Management
- Name
- Company
- Direct Phone Number
- Direct Email Address
- Accounts/Invoicing Email Address
Support Coordinator
- Name
- Company
- Direct Phone Number
- Direct Email Address
- Maximum hourly rate on clients budget
Commercial FAQs
Our core service areas are Metro and Regional areas of Melbourne, VIC. However, we can also service business’ in outer areas (travel surcharges may apply).
Check out the map below for our service areas.
We operate Monday to Friday, and can accommodate weekend bookings if needed due to your premises requirements, an event deadline or if we are fully booked during the week.
- Purchase Order Number (if applicable)
- Designated accounts contact name & email address
- Designated site contact for day of booking
We do majority of the work for you. However, there are a few things you need to have ready to go, before we arrive!
Don’t worry – all of this includes in your quote for your convienence.
1. Parking Required
We require parking onsite, as we use equipment / machinery and tools during the course of the booking.
We will require 1-2 parking spaces to be held for our team, as close to the bulding as possible.
2. Access to Site
Any gate codes/access cards/keys will need to be provided to our team to access your premises.
Our start times are between 7.00AM – 8.00AM. If access cannot be arranged remotely, a staff member will need to be onsite to provide access.
3. Sensitive Items or Items resticting access
We ask that you move any items that may be sensitive to water/chemical so that we can work around the building. This includes any exterior furniture, pot plants, ornaments that may be hanging or nearby the building facade.
If you are unable to do this, our team can do this on your companies behalf, at an extra charge. Please note, we will not be able to move heavy items or liable if items are damaged in the move.
Majority of our quoting is completed remotely via your online enquiry, and property mapping platforms.
To ensure accuracy, we may request a site visit to finalize your quote. We will be in touch to request a site inspection, if required.
Should our team be required to complete online inductions, please ensure this is emailed to us prior to the booking date.
If an onsite induction is required upon sign in to site which requires less than half an hour, our team can complete this free of charge.
However, should the onsite induction require more than 30 minutes of our site teams time, an extra charge may be applied.
All of staff are fully trained and pride ourselves on our team keeping safety at the forefront of their minds at all times.
We are fully Insured under Workcover & 10mil Public Liability Insurance. Fully licensed with WPC, White Cards, Police Checks, Working with Childrens Checks, and vaccinated!
A copy of our Certificates can be supplied with a SWMS, upon request.
Our team use commercial equipment and tools to efficiently, and thoroughly get the job done! We have extensive knowledge, know-how and experience!
In height related services, our team also use harnesses and anchor points to ensure safety of staff and your building.
- SWMS
- Workcover Certificate
- Public Liability Certificate
- Working with Childrens Check
- Police Checks
- Vaccine Certificates
- Lift & Working at Heights Licenses
- Safety & Other Mandatory Inductions
We accept bank transfer, debit or credit card payments. In most cases, we will require your internal PO Number to associate with your invoice.
In most cases, we do not require a deposit if we are provided with a PO Number upon quote acceptance.
We will require your accounts contact, number and email for invoicing purposes. Invoices are issued on completion of job.
Our payment terms are 7 days. If an alternate term needs to be agreed due to your internal processes just let us know.
Our team are able to complete your booking without staff onsite, as long as we have access to the exterior of the building, and have access to power & water.
If we are completing internal windows as apart of scope of works, please ensure we have access to the internal property via codes, access cards, or keys.
We provide Job Completion Reports to our clients, which include before and after images of services completed.
Yes! Many of our clients are engaged in a fixed frequency booking with us. We simply contact you when your services are next due to confirm a booking time that suits.
Exterior areas of your premises should to be cleaned reguarly to ensure efficiency and general upkeep. If they’re not, you may be in risk of premenant property damage and run into emergent situations with water damage or other.
We offer maintenance cleans in the frequency of: Annually, Six Monthly, Quarterly, Two Monthly, and Monthly.
Our maintenance cleans quotes include discounted pricing, due to the regular maintenance of the area being cleaned.
- More competitive pricing
- Maintain your property
- Prevent damage & emergencies
- Leave it to the experts
- Set & forget fixed bookings
We are able to complete services on your premises, however you will need to contact your local council to check regulations & permit requirements for high pedestrian areas.
Should a permit be required for our team to complete a clean, you will be required to arrange this in time for your booking date.
Short answer is no. We can provide a price indication, however every site has various sizes, scope, access points, and the depth of clean differs.
This means our service timeframes and prices differ slightly.
On certain sites a lift may be required. If this is the case, we will advise.
We do all of the work for you to make these arrangments – and charge no extra fees to do so.
Our Terms & Conditions
Acceptance Of Terms
1. You have requested the services set out in the attached Quotation (Services) and you agree and accept our Services are provided to you pursuant to these Terms and Conditions (Terms).
2. The Quotation is valid for 30 days.
3. You accept our Terms by confirming that you accept the Terms.
4. If the Services are accepted in a quote and a booking is confirmed, you must inform us 72 hours prior to the booking date if you wish to cancel or change to a lower value service, due to change of mind. If this is not done within 72 hours of the booking, you are liable for 100% of the fees of the Quotation.
Cancellation Terms
Please note, no deposits are taken at the time of quote acceptance and confirmation of booking.
In accepting this quote you agree to the following cancellation terms:
One off Service Bookings
If a confirmed booking is cancelled the below applies:
1. 2 Weeks Notice +: $0 cancellation fee applies.
2. 7 Business Days – 2 Weeks Notice: 50% of total service fee applies.
3. 48 Hours – 7 Business Days Notice: 80% of total service fee applies.
4. 24 – 48 Hours Notice: 100% of total service fee applies.
Fixed Frequency Bookings
If a confirmed booking is cancelled the below applies:
1. 2 Weeks Notice +: $0 cancellation fee applies.
2. 7 Business Days – 2 Weeks Notice: 50% of total service fee applies.
3. 48 Hours – 7 Business Days Notice: 80% of total service fee applies.
4. 24 – 48 Hours Notice: 100% of total service fee applies.
Note: If a recurring booking is cancelled or delayed, your next clean will result in a price increase due to a delay in the agreed booking time frame.
Our Obligations
1. We agree to perform the Services with due care and skill.
2. As part of the Terms, we will provide professional cleaning Services.
3. We will take care of your property during the course of cleaning.
Customer’s Obligations
1. In accepting this Quotation, you accept that the nature of cleaning involves working with surfaces of varying nature and quality. During the process of cleaning, the surface we are working on may change texture, discolour or reveal previous history. Whist we can ensure due care in the process of cleaning, we cannot be held liable for damage to surfaces that have pre-existing issues (e.g. windows not being weatherproof sealed, wood that is rotten, paint that is peeling etc.)
2. You must ensure that all windows are completely closed.
3. When working on properties, it is possible that water may seep through the tiled roof in instances where for example: the tiles have not been laid correctly, flashings on the property have not been sealed completely or there is debris underneath the tiles.
4. When washing the exterior aspects of your property, you may have plant or external light fittings which may not have been correctly fitted out despite them being IP 65 rated or above. In this instance, we cannot be held liable should water ingress into these areas. Should you have any concerns, please advise us in advance of the work and we will adjust our work in any given area accordingly.
5. Whilst working on your property, we will take due care around lights, speakers and electronic fittings. However, it is possible that water may ingress in through areas should they not be completely/fully sealed. We cannot accept liability should this occur if you do not advise us of any of these areas prior to commencing work – e.g. flashing under eaves, window frames, roof cavities, pool plant equipment, HVAC equipment.
6. You must cover any delicate plants, ponds, veggie or herb gardens prior to our Services. We recommend that you also consider your neighbour’s garden if we are working close to it. We recommend that you notify them of our Services so they can take responsibility for their garden.
7. If you are reliant on tank water, inlet downpipes to the tank must be removed and or inlets to tank blocked off by you to ensure no chemical enters the tank.
Mould and Mildew Treatment/Brightener Product
1. The Mould and Mildew Treatment/Brightener Product treatment will brighten up the colour and texture of external paint or render and also ensure all mould and lichen spores are killed, resulting in your surfaces being cleaner for longer.
2. If you have any raw timber on your home, the mould and mildew treatment may mark or stain any raw timber. Please advise us should you have this on your property so we may be able to work around this area by either covering up the area or not using the treatment within this area. If you do not advise us, we will not be held liable for any damage.
3. If you have recently oiled, stained or painted any exterior surfaces, please let us know as the application may affect these surfaces if not completely cured or dried.
4. Should you choose to opt out of using Mould Treatment, we will need to prepare a new Quotation.
Fees
1. The Customer must pay all Fees within 7 days of the date of tax invoice.
2. If you do not pay a tax invoice after 7 days of the due date, you become immediately liable to pay us all money owing and we have the discretion to charge interest on that amount from the due date until payment at the rate of 2% per month for our administrative fees.
3. If tax invoices are unpaid after 7 days of the due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debt, and the right to commence legal proceedings for any outstanding amounts owed to us.
4. You must pay all costs and debt collection expenses incurred in exercising our rights of recovery from you and indemnify us against any losses resulting from the default.
Limitation of Liability and Disclaimers
1. You have rights under the Consumer and Competition Act 2010 (Cth) relating to the provision of services by us to you (Statutory Rights).
2. Except for your Statutory Rights, all material and work is provided to you is without warranties of any kind, either express or implied and we expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.
3. If you are a consumer as defined in theConsumer and Competition Act 2010 (Cth), we guarantee that the Services we supply to you are rendered with due care and skill, fit for the purpose that we advertise. To the extent we are unable to exclude liability, our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
4. You are liable for and agree to indemnify, defend us and hold us harmless for and against any claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from any breach of these Terms.
5. This clause will survive termination of these Terms.
Governing Law
The Terms are governed and construed in accordance with the laws of Victoria. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of Victoria.
Invoice Terms and Conditions
1. The Customer must pay all Fees within 7 days of the date of tax invoice, unless agreed otherwise.
2. If you do not pay a tax invoice after 7 days of the due date, you become immediately liable to pay us all money owing and we have the discretion to charge interest on that amount from the due date until payment at the rate of 2% per month for our administrative fees.
3. If tax invoices are unpaid after 7 days of the due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debt, and the right to commence legal proceedings for any outstanding amounts owed to us.
4. You must pay all costs and debt collection expenses incurred in exercising our rights of recovery from you and indemnify us against any losses resulting from the default.
Why Hire Us?
The Cleaning Company You Can Trust
Quality operator who responds to your calls and messages, turns up on time and does not surprise you with unexpected last-minute extra costs.
Solid Track Record with 300+ Reviews.
All Staff are Police Checked & Trained.
Safety First- we care for our people and your property.
Fully Insured – Trade & Public Liability.
Licensed & Accredited to Work at Heights.
We have the equipment and the know how.
